7 things to know today and best and worst airlines for customer complaints







Good morning, !

When it came to the rate of customer complaints about in 2017, passengers were feeling the love for Southwest Airlines.

Southwest (NYSE: LUV) — the largest carrier at Orlando International Airport — had the lowest rate of passenger complaints officially filed with the U.S. Department of Transportation last year at 0.47 per 100,000 passengers.

That’s according to the annual Airline Quality Rating released Monday, which utilizes that and other DOT data to compile an overall ranking for the 12-largest U.S. airlines.

And on the metric of customer complaints, which, again only measures those officially lodged with DOT, Southwest was part of an overall industry improvement in 2017.

More here on how the 12 airlines in the study did.

And be sure to check out these other Thursday headlines:

Bid deadline for Port Canaveral’s new $150M cruise terminal nears

It’s the last call to compete for a major contract with Port Canaveral and its future $150 million Cruise Terminal 3. The new terminal is part of a much larger 30-year master plan, which includes more than $2.7 billion in improvements. More here on the deadline and how to apply.

Seminole State College names new president

Georgia Lorenz, currently vice president of academic affairs at Santa Monica College in California, was approved unanimously as president-elect of Seminole State College of Florida by the school’s board of trustees on April 11. More here.

Report: Pokemon land in the works at Universal Studios Florida

Universal Orlando Resort is still in early stages of its future Super Nintendo World project, but it may include one of Nintendo’s most popular game series: Pokemon, the uber-successful video game and TV show franchise. More here from WFTV.

Bank of America pledges to halt lending to assault-weapon manufacturers

Bank of America Corp. (NYSE: BAC) has pledged to stop lending to companies that provide military-style firearms for civilian use. Vice Chairman Anne Finucane spoke on the matter in an interview with Bloomberg on Tuesday. More here.

Hulu teams with Spotify on $13 bundle

Music and video fans can now get their streaming for one low monthly price: Spotify and Hulu now offer a combined, all-you-can-stream bundle for $12.99 per month. The companies plan to make the $13 bundle available to new subscribers this summer. More here.

Best quotes from Zuckerberg: What Facebook’s CEO told Congress

n case you missed Facebook CEO Mark Zuckerberg’s first of two days testifying before congressional committees, or just need a refresher of what the 33-year-old billionaire told lawmakers,