7 things to know today and best and worst airlines for customer complaints

 

 

 

 

 

 

Good morning, !

When it came to the rate of customer complaints about in 2017, passengers were feeling the love for Southwest Airlines.

Southwest (NYSE: LUV) — the largest carrier at Orlando International Airport — had the lowest rate of passenger complaints officially filed with the U.S. Department of Transportation last year at 0.47 per 100,000 passengers.

That’s according to the annual Airline Quality Rating released Monday, which utilizes that and other DOT data to compile an overall ranking for the 12-largest U.S. airlines.

And on the metric of customer complaints, which, again only measures those officially lodged with DOT, Southwest was part of an overall industry improvement in 2017.

More here on how the 12 airlines in the study did.

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